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Privacy Policy

Glow Primary Care (“Glow,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal, medical, and online data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, share, and protect information obtained from patients, website visitors, and other users of our services.

By accessing our website, using our services, or providing information to us, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personally identifiable information (PII) and protected health information (PHI), as well as non-identifiable data to better serve you.

Personal Information

This includes information that can be used to identify you personally, such as:

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Mailing and billing address
  • Insurance details
  • Emergency contact information

Health and Medical Information

Collected through online forms, appointments, consultations, or patient records:

  • Medical history
  • Current symptoms or diagnoses
  • Lab results
  • Treatment plans
  • Prescriptions and allergies
  • Physician notes

Website and Technical Data

Collected automatically when you visit or interact with our website:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on site
  • Cookies and analytics data
  • Referral URLs

Communication Data

  • Appointment requests
  • Form submissions
  • Email or phone interactions
  • Newsletter sign-ups

How We Use Your Information

We collect and use your information for the following purposes:

Providing Healthcare Services

  • Diagnose and treat medical conditions
  • Manage and coordinate your care
  • Schedule and confirm appointments
  • Communicate treatment plans and test results

Administrative Functions

  • Verify insurance eligibility
  • Process billing and payments
  • Respond to inquiries or complaints
  • Maintain medical records and practice operations

Website Operations & Marketing

  • Improve website performance and usability
  • Send health tips, updates, and promotional content (with opt-in consent)
  • Analyze usage trends to enhance user experience

Legal and Compliance

  • Meet legal obligations (e.g., HIPAA, federal/state regulations)
  • Prevent fraud and ensure patient safety
  • Cooperate with law enforcement or public health authorities when

How We Share Your Information?

We may share your information in the following situations, always ensuring the highest level of confidentiality:

With Healthcare Providers and Staff

Authorized doctors, nurses, and administrative staff involved in your treatment or care coordination.

With Third-Party Service Providers

We may share data with trusted vendors who assist with:

  • Electronic health records (EHR) management
  • Appointment scheduling and reminders
  • Email communications
  • Billing and insurance claims

 All vendors are contractually obligated to safeguard your data.

With Insurance Companies

For verification of coverage, processing of claims, and pre-authorization of procedures.

With Legal or Regulatory Authorities

When required to comply with laws, court orders, or government requests.

HIPAA Compliance and Protected Health Information (PHI)

Glow Primary Care strictly adheres to the Health Insurance Portability and Accountability Act (HIPAA), which mandates the confidentiality, integrity, and security of your protected health information.

Your PHI will only be disclosed:

  • With your written authorization
  • For treatment, payment, or healthcare operations (TPO)
  • In emergencies when you are unable to consent
  • When required by law

You have the right to:

  • Access your medical records
  • Request amendments to your health information
  • Receive an accounting of disclosures
  • Request restrictions on certain uses or disclosures
  • File a complaint with our Privacy Officer or the U.S. Department of Health and Human Services

Data Security

We implement physical, technical, and administrative safeguards to protect your data from unauthorized access, misuse, or disclosure, including:

  • SSL encryption for data transmission
  • Secure servers with restricted access
  • Password-protected systems and devices
  • Staff training on privacy and security protocols

However, no digital system can be guaranteed 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any breach.

Email, SMS & Newsletter Communications

If you opt in, we may send newsletters, appointment reminders, and health-related content to your email or phone. You can unsubscribe from these communications at any time via the unsubscribe link or by contacting us.

We will never share or sell your contact information for third-party marketing purposes.

Cookies and Website Analytics

GlowPrimaryCare.com uses cookies and similar technologies to:

  • Enhance website functionality
  • Monitor user behavior and preferences
  • Customize your browsing experience
  • Improve marketing and outreach

You can manage cookie preferences in your browser settings. Disabling cookies may affect your experience on our website.

Third-Party Links

Our website may contain links to third-party sites (e.g., insurance portals and educational resources). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

Your Rights and Choices

As a user or patient, you have the right to:

  • Access: Request copies of your information
  • Correct: Update or amend inaccurate data
  • Delete: Request deletion of certain data, where permissible by law
  • Limit Use: Request limits on use or disclosure of your information
  • Opt-Out: Decline marketing or non-essential communications

Please contact us in writing to exercise any of these rights.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a new effective date. If changes are significant, we may also notify you directly through your registered contact information.

Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or your personal information, please contact us:

Glow Primary Care

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